Deliveries and returns

Expédition de votre colis

All the necessary information concerning the delivery of your order is listed below.

If you need more information, please contact us by e-mail at the following address: contact@mon-epicerie-francaise.com.

Destinations served 

We deliver your order anywhere in the world, except for the following countries: Azerbaijan, Libya, Nigeria, Bangladesh, Benin, Burkina Faso, Burundi, Chad, Colombia, Comoros, Democratic Republic of Congo, Congo, Equatorial Guinea, Ethiopia, Iran, Iraq Jordan, Liberia, Malawi, Mali, Mauritania, Pakistan, Palestine, Rwanda, Somalia, Syria, Yemen, Afghanistan, Bouvet Islands, Micronesia, Northern Mariana Islands.

Certain restrictions and prohibitions may be in place concerning the export of wines and alcoholic beverages to certain countries. In this case, for any request for export of this kind of products, please contact us by mail.

Delivery rates 

The delivery rate of your order varies according to the weight of your package(s) and the delivery zone in which you are delivered.

The weight of your package(s) is determined by taking into account the weight of the product and its packaging. The weight of the packaging is added to the weight of the product itself during the ordering phase and is not displayed in the product's technical data sheet.

The maximum weight per package is 30 kg for the European Union and Switzerland and 20 kg for all other countries.

Your order will therefore be shipped in 20 or 30kg increments.

Packages are generally dispatched within 48 hours after receipt of payment.

Shipping fees include packaging, preparation of your order and handling fees, amounting to 2 Euros excluding taxes and postage.

In case of delivery outside the European Union and the French overseas departments and territories, the user is informed that customs duties and other taxes may be due.

We advise you to group your purchases in a single order. We cannot group two distinct orders placed separately, and you will be required to pay shipping charges for each of them.

For more details, compose your basket and calculate your shipping costs directly.

Delivery times and methods

For shipments within the European Union: delivery times are normally 3 to 5 working days.

For shipments outside the European Union: delivery times are normally 6 to 10 working days.

Your package is shipped at your own risk, special care is taken to package your package containing fragile products.

For all countries, except Canada and the USA, the standard shipping method is Colissimo Expert International, tracked and signed for. In case of absence, a notice of pending delivery is left in your mailbox.

All our delivery times are given as an indication and have no contractual value.

For reasons of delivery time a carrier having a failure can be replaced by a faster carrier.

The preparation of your packages

The content of your package is systematically checked before it is sent, to ensure total conformity with your order.

Particular attention and care is given to the preparation of your package, the packaging of your products, and the closing of your boxes, in order to minimize the risk of damage and/or breakage.

Our boxes are of good quality. We reserve the right to choose between a double or triple fluted box, depending on the weight of the package and the delivery destination.

In some cases your order can be sent in several packages in order to avoid as much as possible the customs taxes of the country of delivery.

In case of peaks of activity or in case of temporary difficulties in the preparation of your orders, an additional preparation time may be necessary.

The products sold on the site, in order to offer a wide variety of products and an irreproachable quality, are purchased from various suppliers at the time of each order and the supplier has only a limited stock. Consequently, in case of unavailability of one of the products at the suppliers, the customer will be contacted quickly by e-mail.

Delivery tracking

We will provide you as soon as possible with a link that will allow you to track the delivery of your package online.

A problem following your delivery

A particular attention is brought to the preparation of your parcel. However, in the event that an item is damaged, we thank you for contacting us by e-mail at the following address: contact@mon-epicerie-francaise.com.

In case of delivery of a package obviously and visibly deteriorated, incomplete or with damaged objects, it is up to the customer to refuse it in order to enjoy the guarantee offered by the carrier. The user must also inform the publisher without delay, so that a new package can be prepared and sent upon receipt of the damaged package in return. In such a case, the delivery times indicated above in these general conditions will no longer apply.

Likewise, the recipient must refuse any incomplete package or one with damaged items. In accordance with Article L 133-3 of the French Commercial Code, receipt of the transported items extinguishes any action against the carrier for damage or partial loss if, within three days, not including public holidays, following receipt, the consignee has not notified the carrier by registered letter of his justified protest. In the absence of proceeding to this formality, the user cannot be compensated.

We invite you to inform us of any delay of one week compared to the average delivery time noted in order to allow us to start an investigation with the carrier (the investigation time can vary from one to three weeks). If during the investigation period, the product is found, it will be immediately redirected to your home. This search may take up to 30 working days from the time the claim and information is sent to the carrier. If on the other hand the product is not found at the end of the investigation period, the carrier considers the package as lost, we will reimburse you the totality of your order.

In case of a package marked as "delivered" but not collected by the recipient, the latter will have to turn to the local carrier in order to verify the conditions of the delivery and/or open an investigation.

Customs prohibitions and restrictions

It is the customer's responsibility to check with the local authorities of the country where the goods are to be delivered if these products or goods are not subject to additional information, special import restrictions or outright prohibition.

Our company is released from any responsibility in case of non-delivery of goods that may be prohibited or require special clearance from the recipient in the country where they are shipped.



We deliver your order all around the world, with the exception of the following countries: Azerbaijan, Libya, Nigeria, Bangladesh, Benin, Burkina Faso, Burundi, Chad, Colombia, Comoros, Democratic Republic of Congo, Congo, Equatorial Guinea, Ethiopia, Iran, Iraq, Jordan, Liberia, Malawi, Mali, Mauritania, Pakistan, Palestine, Rwanda, Somalia, Syria, Yemen, Afghanistan, Bouvet Island, Micronesia, Northern Mariana Islands.

The expenses of delivery

The cost of delivery of your order varies according to the weight of your parcel and the zone of delivery in which you are delivered.

The weight of your parcel is determined by taking into account the weight of the product and its packaging. The weight of packaging is added to the weight of the very product during the phase of order and does not appear posted(shown) in the data sheet of the product.

The maximum load(responsibility) by parcel is 30 kg for the countries of the European Union and Switzerland and 20 kg for all other countries.

Your order will thus be sent by slice of 20 or 30kg.

Parcel are generally sent in 48 hours (working days) after reception of your payment.

The shipment charges include on one hand packing expenses, of preparation of your command(order) and handling, amounting to the 2-euro exclusive of tax sum and on the other hand the mail expenses.

We recommend you to group your purchases in a unique order. We cannot group two different orders and you will have to settle postal charges for each of them.

For more details, fill(perform) your basket and calculate so directly your postal charges.

For people ordering from Canada, the United States of America or Mexico, and for faster deliveries at negotiated prices, we use UPELA's price comparison services from the leading international express transport companies: FEDEX and DHL. In this case, you will have, during the validation of your order, the possibility to choose one or the other of these carriers.

Delivery times and methods of delivery


For shipments within the European Union countries: delivery times are normally 3 to 5 working days.

For shipments outside the European Union: delivery times are normally 6 to 10 working days.

Your package is shipped at your own risk, special care is taken to ensure that your package contains fragile products.

For all countries, except Canada and the USA, the standard shipping method is Colissimo Expert International, tracked and delivered against signature. In the event of absence, a notice of pending action is left in your mailbox.

All our delivery times are given as an indication and have no contractual value.

For reasons of delivery time, a carrier with a failure may be replaced by a faster carrier.

The preparation of your packages


The contents of your package are systematically checked before shipping, to ensure full compliance with your order.

Particular attention and care is given to the preparation of your package, the packaging of your products, and the closing of your boxes, in order to minimize as much as possible the risks of damage and/or breakage.

Our boxes are of good quality. We reserve the right to choose between a double or triple flute cardboard box, depending on the weight of the package and the delivery destination.

In some cases your order may be sent in several packages in order to avoid as much as possible the customs taxes of the country of delivery.

In the event of peaks in activity or temporary difficulties in preparing your orders, an additional preparation time may be necessary.

The products sold on the site, in order to offer a wide variety of products and impeccable quality, are purchased from the various suppliers with each order and the supplier has only a limited stock. Consequently, in the event of unavailability of one of the products from suppliers, the customer will be contacted promptly by email.

Delivery follow-up

We will provide you as soon as possible with a link that will allow you to track the delivery of your package online.


A problem following your delivery



Particular attention is paid to the preparation of your package. However, in the event that an item is damaged, please contact us by email at the following address: contact@mon-epicerie-francaise.com.

In the event of delivery of a package that is clearly and visibly damaged, incomplete or containing damaged objects, it is the customer's responsibility to refuse it in order to benefit from the guarantee offered by the carrier. The user must also inform the publisher without delay, so that a new package can be prepared and sent as soon as the damaged package is received. In such a case, the delivery times indicated above in these general terms and conditions shall no longer apply.

Similarly, the recipient must refuse any incomplete parcel or any parcel containing damaged objects. Indeed, in accordance with Article L 133-3 of the French Commercial Code, the receipt of the items transported extinguishes any action against the carrier for damage or partial loss if, within three days, not including public holidays, following that of receipt, the consignee has not notified the carrier, by registered letter, of his justified protest. If this formality is not carried out, the user cannot be compensated.

Customs prohibitions and restrictions



It is the customer's responsibility to check with the local authorities of the country where the goods are to be delivered if these products or goods are not subject to additional information, specific import restrictions or outright bans.

Our company is released from any responsibility in the event of non-delivery of goods that may be prohibited in the country where they are shipped.