GENERAL CONDITIONS OF SALE AND USE
1. Preliminary remarks
2. How to place an order and purchase process
3. Product prices, taxes and delivery charges
4. Payment Information
5. Livraison ou mise à disposition
6. Delivery or provisioning
7. Warranty for products purchased on this site
8. Provisions specific to the nature of certain products
9. User space
10. Exemption from corporate liability
11. Information relating to the Data Protection Act
12. Notice regarding the collection of "cookies
13. Intellectual property on the elements of the site
14. General provisions and applicable law
1. Preliminary information
a) Legal notice
In order to comply with the provisions of the French law on confidence in the digital economy of June 21, 2004, the legal notices required to identify the publisher of this website are set out below.
The present site is published by the company ELVA, SARL (limited liability company) with a single shareholder and a capital of 3000 €, registered in the Gap trade and company register under the number 804 017 002 00010, and whose head office is located at 14 rue du forest d'entrais, 05000 Gap. The editor can be reached by e-mail at the following address: email@example.com
Intracommunity VAT number: FR 33 804017002.
The director of the publication of the site is Maronian.
The person in charge of the editorial staff is Maronian.
This site is hosted by the company EDPC, whose head office is located at 14 Rue du Forest d'entrais Gap 05000.
This website was created using the open-source solution PrestaShop™. The general conditions of sale were generated through CGV-expert.fr.
This site is of free access to any Internet user. It consists of an online product sales site.
c) Acceptance of the general conditions of sale
The subscription to a contract governed by the present general conditions with the editor of the present site supposes the acceptance, by the user, of the said general conditions of sale. The user acknowledges having fully understood them. This acceptance will consist in the fact, for the user, of validating the present general conditions.
The user recognizes the value of proof of the automatic recording systems of the editor of the present site and, except for him to bring proof to the contrary, he renounces to dispute them in case of litigation.
The acceptance of these general conditions assumes that the user has the legal capacity to do so, or, failing that, that he/she has the authorization of a guardian or curator if he/she is incapable, or of his/her legal representative if he/she is a minor, or that he/she holds a mandate if he/she is acting on behalf of a legal entity.
2. Terms and conditions for placing orders and the purchasing process
The products sold on the site, in order to offer a wide variety of products and an irreproachable quality, are bought from various suppliers at the time of each order and the editor has only very few sotck. Consequently, in case of unavailability of one of the products at the suppliers, the customer will be contacted quickly by email.
To meet the provisions of the law of confidence in the digital economy of June 21, 2004, will be described below the ordering process:
In order to place an order, the user will be able to select one or more products and add them to his basket. When the order is complete, the user will be able to access his basket by clicking on the button provided for this purpose. By consulting his basket, the user will be able to check the number and the nature of the products he has chosen and will be able to check their unit price as well as the total price of the order. He will have the possibility of removing one or more products from his basket. On this summary will be indicated to the user the faculty of which it has or not to exercise its right of retractation as well as the times which apply to it.
The weight of your package(s) is determined by taking into account the weight of the product and its packaging. The weight of the packaging is added to the weight of the product itself during the ordering phase and is not displayed in the product's technical data sheet.
If the user is satisfied with the order and wishes to validate it, he/she can click on the validation button and then access a form where he/she can either enter his/her connection ID if he/she already has one, or register on the site by completing the form presented to him/her, with his/her personal information.
Once he is connected or after he has completed the form, the user will be invited to check or modify his delivery and billing details, to read and validate the present conditions, to confirm his order and then will be invited to make his payment by being redirected to the secure payment interface.
Once the payment has been received by ELVA, the latter undertakes to acknowledge receipt of the payment to the user electronically, within a maximum of 48 hours.
Likewise, and within the same timeframe, ELVA will send the user an email confirming the processing of the order and providing him/her with all information relating to the order.
3. Product prices, taxes and delivery costs
The prices indicated on the site are understood to be in Euros, including all French taxes, and excluding order preparation, handling and delivery costs. The prices indicated do not take into account the taxes and duties likely to be requested from the recipient.
The prices are firm, without discount or rebate.
These prices can be modified at any time by the shipper, the displayed prices are only valid on the day of the order and do not have effect for the future. The price applicable to the customer is the one in force at the time of the order.
The costs of order preparation, handling and delivery will, in any case, be indicated to the customer before any payment.
In the event of delivery outside the European Union and the French overseas departments and territories, the user is informed that customs duties and other taxes may be payable. The necessary formalities and the payment of the said duties and taxes are not the responsibility of the sender and will in any case be the responsibility of the importer. It is therefore the responsibility of the latter to check all these data as well as the possibilities of importing the product with the competent authorities of the country of delivery, before placing any order on the site.
Our company is released from any responsibility in case of refusal of parcel or non payment by the recipient of the customs duties due.
The buyer does not benefit from the right of withdrawal due to the perishable nature of the goods (article L. 221-28 of the consumer code).
In case of return of a parcel for customs reasons or for undeliverable parcel no refund will be made. For sanitary reasons, in case of return the parcel will be either refuted or destroyed by our care.
The products sold remain the property of our company until full payment of their price, in accordance with the present clause of property reserve. The risks are transferred to the customer as from the delivery of the products.
4. Information relating to the payment
The Internet user can place an order on the present site and can make his payment by credit card, paypal.
Payments by credit card are made through secure transactions provided by the service provider: BNP.
Within the framework of the payments by bank card, the editor of the present site does not have access to any data relating to the means of payment of the customer.
The delivery periods defined in the article below only begin to run from the date of effective receipt of payment by the seller, the latter being able to provide proof by any means. In the absence of receiving the payment from the customer within eight days from the order, the order will be cancelled and the products will be put back on sale on the site.
The failure to pay at its term of any sum due to the editor will give place to the collection of penalties equal to (3) three times the legal interest rate to which will be added a fixed allowance of 40 euros for collection costs. These penalties will be due as of the day after the due date of the unpaid sums, without prior notice.
5. Delivery or availability
a) Delivery time
Orders are delivered by La Poste, or any carrier designated by ELVA, within 16 working days from the date of full payment of the price corresponding to the counterparty, by the seller. These deadlines do not take into account possible problems of customs clearance of the parcels (products forbidden to import, obtaining import permits, declaration or health certificate) and the non payment of taxes by the recipient. The customer must indicate in the delivery address the telephone number(s) and e-mail address of the recipient to allow customs or the local carrier to reach the latter if necessary. In case of failure or error in the delivery address, the company ELVA will be released from any responsibility in case of delay or non-delivery.
The preparation time of the parcels requires at least 48 hours.
In certain cases (failure of the carrier, strike) the carrier can be replaced in order to guarantee the delivery time.
Certain products or certain volumes of order can nevertheless justify a higher delivery time, it will be expressly mentioned to the attention of the user during the validation of the order.
If the recipient refuses to take possession of the delivery intended for him/her, the delivery will be deemed to be completed. The customer will not be able to claim any refund or damages for this reason.
In case of blocking of the parcel by the local customs, it is up to the recipient to contact the local delivery service and/or the local customs. It is the responsibility of the sender or recipient to ensure that the items will be allowed to enter the country of destination, as well as the various requests that customs may require for the clearance of the package. Our company cannot be held responsible for the blocking of the parcel by the local customs.
We invite you to inform us of any delay of one week compared to the average delivery time noted in order to allow us to start an investigation with the carrier (the investigation time can vary from one to three weeks). If during the investigation period, the product is found, it will be immediately sent back to your home. If, on the other hand, the product is not found at the end of the investigation period, the carrier considers the package as lost, we will reimburse you the totality of your order.
In case of a package marked as "delivered" but not collected by the recipient, the latter may ask us for a proof of delivery, in case of constestation of the latter the recipient will have to turn to the carrier so that it verifies the conditions of delivery and / or opens an investigation. Any request in dispute of delivery will have to be made in the three working days maximum as from the date of delivery announced by the carrier on the follow-up.
b) Damage and partial loss
It is the responsibility of the recipient to verify the condition of the package and its contents upon delivery. In case of delivery of a package obviously and visibly deteriorated, incomplete or with damaged objects, the recipient must proceed in the presence of the deliveryman to open and check it. The recipient must note on the receipt any reservations or refuse the package. Indeed, in accordance with article L 133-3 of the Commercial Code, the reception of the transported objects extinguishes any action against the carrier for damage or partial loss if, within three days, not including holidays, following the day of this reception, the recipient has not notified the carrier, by registered letter, of his justified protest. In the absence of proceeding to this formality, the user cannot be compensated.
The recipient will have to contact our company by e-mail within 48 hours as from the delivery of the parcel in his hands, our company will take care of the refunding of the damaged products on the express condition that the recipient provides photos of the aforementioned parcel and of the damaged products (of which a photo of the parcel before its opening and a photo of the interior of the parcel). If this formality is not carried out, our company will not be held to refund the defective or missing products.
c) Customs prohibitions and restrictions
It is the customer's responsibility to check with the local authorities of the country where the goods are to be delivered if these products or goods are not subject to additional information, special import restrictions or outright prohibition.
Our company is released from any responsibility in case of non-delivery of goods that may be prohibited or regulated in the country where they are shipped.
d) Address errors
The customer is responsible for the information he has entered on the recipient's address. The information entered must be clear, accurate and complete. In this case, our company cannot be held responsible for delays and returns due to an address error. No package returned for address error will be refunded. It is the customer's responsibility to verify that the delivery address he has indicated will allow the presence of the recipient during the delivery of his order, taking into account any delays (customs clearance, strike of air carriers ..). The customer must indicate in the delivery address the telephone number(s) and e-mail address of the recipient to allow customs or the local carrier to reach the latter if necessary. In case of failure or error in the delivery address, ELVA will be released from any liability for delay or non-delivery.
In case of change of address of the customer after his order, our company can not be held responsible.
In the event that the Transport Provider has exhausted all the delivery attempts provided for in the Contract of Carriage and in the general terms and conditions of sale of the said Provider, any new delivery attempt will involve additional variable costs charged to the Customer depending on the Transport Provider chosen. In order to know the exact amount of these fees, our company invites the Customer to refer to the general terms and conditions of sale of the chosen Transport Provider as well as to the prices mentioned on the website.
6. Customer Service and Right of Withdrawal
a) Customer service
The customer service of the present site is accessible by e-mail at the following address firstname.lastname@example.org or by post at the following address ELVA, 14 rue du forest d'entrais, 05000, Gap. In the latter two cases, our company undertakes to provide an answer within two working days.
b) Right of withdrawal and return of products
Consumers have a period of 14 clear days from the date of receipt or availability of the package to request a refund. In accordance with the article L121-21-8 of the code of consumption, this right of retractation will not be able to be exerted for the perishable goods (article L121-21-8)
In order to exercise this right, they just have to notify the sender by means of the withdrawal form at the end of the general conditions or a statement without ambiguity.
In the event of a withdrawal, ELVA will reimburse the customer for the sums paid, including delivery costs (with the exception of additional costs resulting from the fact that the customer has chosen a delivery method other than the less expensive standard delivery method offered by ELVA) as soon as possible and no later than 14 days from receipt of the product or proof of shipment of the product, the date of the earliest of these facts.
The return must be made (at the customer's expense) at the latest within 14 days from the notification of withdrawal. All returns must be complete (original packaging, instructions, accessories, copy of the invoice) and the returned products must be in perfect condition for resale. The responsibility of the customer will be engaged only with regard to the depreciation of the good resulting from handling other than those necessary to establish the nature, the characteristics and the good working order of this good.
In accordance with the provisions of Article L121-21-8 of the Consumer Code, consumers can in no case claim to exercise any right of withdrawal for contracts for the supply of goods likely to deteriorate or expire quickly.
c) Order cancellation request
Any request for cancellation must be made before the package is prepared, as ELVA cannot modify the means used to carry out the shipment.
d) Request regarding the status of a package
Any request relating to the status of a parcel will not be taken into account by our customer service beyond a period of 30 days from the date of shipment of the said parcel due to the recycling of the tracking numbers of the shipments by the various carriers. The customer will have to contact the carrier or the local customs for any question related to the status of the package.
7. Guarantee of the products bought on the present site
In case of defect of a product bought on the present site, the user has, in accordance with the provisions of the civil code as regards legal guarantee of the hidden defects, a period of two years as from the observation of the aforementioned defect to ask for the exchange or the refunding of the product, and, pursuant to Article L211-5 of the Consumer Code, he will have a period of two years from receipt of the said product to request repair or reimbursement, in the event that the goods delivered do not conform, in the sense given to this word by the aforementioned article. In order to exercise one of these rights, the customer should contact the customer service department of the company ELVA.
Certain objects acquired on this site benefit, in addition to the guarantee of hidden defects defined by the civil code as well as the guarantee of good conformity imposed by article L211-5 of the code of consumption which are, if necessary, always applicable to them and which are defined above, of a conventional guarantee offered by the salesman or the manufacturer, the duration of which will be likely to vary according to the product, and which will be in particular detailed on the descriptive card and the instructions for use of the product.
The parts agree that the illustrations or photos of the products present on the site of site mon-epicerie-francaise.com have no contractual value.
8. Provisions specific to the nature of certain products
All products sold on this site are marketed in compliance with the legislative and regulatory provisions in force in France. The compulsory displays required by the legislative and regulatory provisions in force are carried out on the present site, and in particular in the description of each article.
a) Food products
The food products offered on the site are in strict compliance with the sanitary and veterinary standards applicable on French territory.
The products sold on the site are stored and sold under the conditions of hygiene and temperature prescribed for their optimal conservation. Their delivery method is also adapted to their conservation.
The products must be kept in accordance with the product's instructions for use.
The expiration date (DLUO) and/or the use-by date (DLC) will be indicated on the product description.
b) Cosmetic products
All the cosmetic and care products sold on the present website have all the necessary approvals to be placed on the market.
The risks related to the use of the products are mentioned on the site and on the product, as well as, if necessary, on the product's notice. By subscribing to the present general conditions, the user declares to be perfectly informed of all the risks, even exceptional, relative to the use of the product object of the sale. In the event of the occurrence of an undesirable effect not mentioned on this site, on the packaging or on the product leaflet, the user is invited to inform his doctor, the manufacturer of the said product or the French agency for the sanitary safety of health products (afssaps).
In the context of the cosmetic products sold on this site, ELVA reminds the user that it is his/her responsibility to scrupulously respect the instructions for use and dosage applicable to the products purchased on this site. It is also the user's responsibility to ensure that the products purchased are compatible with any allergies he or she may have and to ensure that the period of use after opening is respected.
c) Alcohol and spirits
THE ABUSE OF ALCOHOL IS DANGEROUS FOR HEALTH AND MUST BE CONSUMED IN MODERATION
The sale of alcohol to minors is strictly forbidden.
The user ordering alcohol on this site agrees to respect the laws applicable and in force in his country of residence.
It is recalled that in accordance with Article 121-21-8 of the Consumer Code, the right of withdrawal can not be exercised for contracts for the supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed to the conclusion of the contract depends on fluctuations in the market beyond the control of the professional.
d) Gift card
The gift card is valid only on the site www.mon-epicerie-francaise.com on the whole of the products present on the site mon-epicerie-francaise.com except expenses port. The shipping costs will be announced to the customer at the time of the order. It is not nominative and is not reloadable or exchangeable. The gift card and its balance will expire 12 months after the order confirmation date. It can be used in one or several times within the limit of the available balance. To use the gift card, you must enter the card number and the cryptogram provided in the fields provided for this purpose. At the time of your order, the minimum amount of your gift card is fixed at 30€ and the maximum amount is fixed at 150€.
The amount of the gift card is applied in the form of a voucher on all the products of our site, excluding shipping costs and possible customs fees. The gift card is not refundable. The available balance of the gift card cannot be exchanged for cash nor can it be used to earn interest. Also, if the validity date is exceeded, the gift card will not be replaced, refunded or extended.
You have the right to cancel the purchase of a mon-epicerie-francaise.com gift card within 14 working days after the date of receipt of the card, provided that you have not used it. The amount of the gift card will be refunded to you via the payment method used at the time of the order within 30 days after the cancellation.
All purchases made with gift cards and e-gift cards are subject to the approval of the terms and conditions for online purchases and use of the website.
9. User space
The creation of a user account is a prerequisite for any order from a user. To this end, the user will be asked to provide a certain amount of personal information. The user undertakes to provide accurate information or the contract will be terminated by ELVA and the user account will be deleted.
Certain information will be considered essential to the conclusion of the contract and their collection will be indispensable for the creation of the account and the validation of the conclusion of the contract. The refusal by a user to provide such information will prevent the creation of the user account and, incidentally, the validation of the order.
This space allows the user to consult all his orders made on the site, and also allows him, if necessary, to follow the delivery of the purchased products.
If the data contained in the user account should disappear as a result of a fortuitous event, a technical failure or a case of force majeure, the responsibility of the company ELVA of this site could not be engaged, this information having no probative value but only an informative character. The company ELVA is committed however to keep in a secure way all the contractual elements whose conservation is required by the law or the regulation in force.
ELVA reserves the exclusive right to delete the account of any user who has violated these terms and conditions (including, but not limited to, when the user knowingly provides false information when registering and setting up an account) or any account that has been inactive for at least one year. The said deletion will not constitute a damage for the excluded user who will not be able to claim any compensation for this fact.
This exclusion is not exclusive of the possibility for ELVA to take legal action against the user, when the facts justify it.
When creating a user account, the user will be asked to choose a password. This password guarantees the confidentiality of the information contained in the account and the user is therefore forbidden to transmit or communicate it to a third party. Otherwise, the site cannot be held responsible for unauthorized access to a user's account.
10. Exemption from ELVA's liability
a) Accessibility to the site and force majeure
In the event of impossibility of access to the site, due to technical problems or of any other nature, the user may not claim any damages or compensation.
The unavailability, even prolonged and without any limitative duration, of one or several products, cannot be constitutive of a prejudice for the user and cannot in any way give rise to the granting of damages from the site or its editor.
The company ELVA cannot be held responsible for the non-performance of the contract that may be attributable to a case of force majeure, as defined by the French courts.
b) Visual representation of the products
The visual representations of the products published on this site are guaranteed by ELVA to be perfectly faithful to reality, in order to satisfy its obligation to provide perfect information. However, given the current state of the art, the rendering of these representations, particularly in terms of color or shape, may vary significantly from one computer to another or differ from reality depending on the quality of the graphic accessories and the screen or the resolution of the display. These variations and differences cannot in any way be attributed to ELVA, which cannot be held responsible for them.
As product packaging can be modified at any time by the brand, ELVA cannot be held responsible if the product purchased by the customer corresponds to the old packaging and not the new one.
c) Products sold on the site
The company ELVA undertakes to respect all applicable provisions in force in France and cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in other countries.
The editor of this site can in no way be held responsible for the misuse of products, poor maintenance of products, accidental damage or misuse of products.
Within the framework of its activity on the present site, the company ELVA does not have the quality of importer, manufacturer or conditioner of the products sold. ELVA acts only as a reseller of the products offered on its site, and as such cannot be held responsible for any damage of any kind, whether material or immaterial or physical, which may result from a malfunction of the products sold.
The products offered for sale on the site are sold uninstalled, the user declares that he is responsible for the installation of the products, which must be carried out according to the rules of the trade and in compliance with the instructions for use.
d) Hypertext links
The hypertext links present on the present site can refer to other Internet sites and the responsibility of the editor of the present site could not be committed if the contents of these sites contravene the legislations in force. Similarly, the responsibility of the editor of the present site cannot be engaged if the visit, by the user, of one of these sites, would cause him a prejudice.
e) Newsletter of the publisher and its partners
By checking the box provided for this purpose or by expressly giving their agreement to this end, the user accepts that the publisher may send them, at a frequency and in a form that they will determine, a newsletter that may include information relating to its activity. When the user checks the box provided for this purpose, he agrees to receive commercial offers from the publisher of this site for products and services similar to those ordered.
Subscribing users will have the option of unsubscribing from the newsletter by clicking on the link provided for this purpose, present in each of the newsletters.
Similarly, the user who has accepted the communication of personal data (and in particular his or her e-mail address) to third-party partners of the present site by checking the box provided for this purpose, may be led to receive newsletters issued by these partners, whether commercial or not, at the frequencies and in the forms determined by the said partners.
The user has the option to unsubscribe at any time by clicking on the link provided for this purpose, present on each newsletter issued by the said partners. Otherwise, the user has the possibility to unsubscribe by contacting directly the issuer(s) of the said newsletters (newsletters). The editor of the present website cannot be held responsible for the content, data or form of the newsletters sent by the aforementioned partners, regardless of the prejudice suffered by the user. Any complaint must be made directly to the issuer of the newsletter.
11. Information relating to the Data Protection Act
a) General - Purpose - Duration
The user is free to provide personal information about himself. The provision of personal information is not essential for navigation on the site. On the other hand, the registration on the present site supposes the collection, by the editor, of a certain number of personal information concerning the user. The user who does not wish to provide the information necessary for the creation of a user account will not be able to place an order on the present site.
The collected data are necessary for the good administration of the services proposed on the present site as well as the respect of its contractual obligations by the editor. These data are kept by the editor in this unique capacity, and the editor undertakes not to use them in another framework, nor to transmit them to third parties, except with the express agreement of the users or in cases provided for by the law.
The contact information of all users registered on this site is saved for a maximum of 12 months from the deletion of the personal space, a reasonable period of time necessary for the proper administration of the site and normal use of the data. These data are kept in secure conditions, according to current technical means, in compliance with the provisions of the Data Protection Act of 6 January 1978.
b) Right of access, rectification and opposition
In accordance with the Data Protection Act, the user has the right to oppose, question, access and rectify the data he or she has provided. To do so, he/she just has to make a request to the editor of the present site, by sending it to the following e-mail address: email@example.com, or by mail to the address of the editor's head office mentioned at the top of the present general conditions.
The personal data collected are subject to computer processing and are exclusively reserved for the site editor.
The person in charge of the processing is ELVA.
CNIL registration number: 1797841 v 0
c) IP address
In addition, the editor reserves the right to collect the public IP (Internet Protocol) address of any user. The collection of this IP address will be carried out in an anonymous way, it will be preserved for the same duration as the personal information and will be intended only to allow a good administration of the services proposed on this site. The IP address corresponds to a series of numbers separated by dots allowing the unique identification of a computer on the Internet network.
The editor will have to communicate all the personal data relative to a user to the Police (on judicial requisition) or to any person (on order of the judge). The IP address of any computer may be matched with the actual identity of the subscriber held by the ISP (Internet Service Provider).
12. Notices relating to the collection of "cookies
a) General - Purpose - Duration
In order to allow the user an optimal navigation on the present site as well as a better functioning of the various interfaces and applications, the editor may proceed to the implantation of a cookie on his computer. This cookie makes it possible to store information relating to navigation on the site (date, page, times), as well as any data entered by the user during his visit (searches, login, email, password). These cookies are intended to be kept on the user's computer for a variable period of up to 12 months, and may be read and used by the publisher during a subsequent visit by the user to this site.
b) Right to oppose the installation of the cookie
The user has the possibility of blocking, modifying the duration of conservation, or deleting this cookie via the interface of his browser (generally: tools or options / privacy or confidentiality). In such a case, navigation on this site will not be optimized. If the systematic deactivation of cookies on the user's browser prevents him/her from using certain services or functionalities provided by the editor, this malfunctioning will not in any case constitute a damage for the user who will not be able to claim any compensation for this fact.
c) Deletion of cookies
The user also has the possibility of deleting the cookies previously present on his computer, by going to the menu of their browser provided for this purpose (generally, tools or options / privacy or confidentiality). Such action does not affect navigation on this site, but the user loses all the benefits provided by the cookie. In this case, he/she will have to re-enter all his/her information.
13. Intellectual property on the elements of the site
All the elements constituting the present site belong to the editor or are the object of an authorization of exploitation and are protected by the legislation relating to the intellectual property.
The user therefore acknowledges that, in the absence of authorization, any total or partial copy and any distribution or exploitation of one or more of these elements, even if modified, will be likely to give rise to legal proceedings against him/her by the publisher or his/her beneficiaries.
This protection will concern all the textual and graphic contents of the site, but also its structure, its name and its graphic charter.
Likewise, the user acknowledges that he/she is informed that the matrix of the present general conditions has been deposited with a bailiff and that any reproduction, even partial, of the present document may give rise to legal proceedings for economic parasitism.
14. General provisions and applicable law
a) Modification of the general conditions
The present general conditions can be modified at any time by the editor of the site or his agent. The general terms and conditions applicable to the user are those in effect on the day of his order. The editor undertakes of course to keep all his former general conditions and to send them to any user who requests them.
b) Applicable law and competent jurisdictions
The present general conditions are subjected to the application of the French law and the exclusive competence of the French jurisdictions. The language of the contract is French, any version available in a foreign language on the site has only an informative value. Similarly, this site may be translated into various languages to facilitate the navigation of non-French speaking users who wish to order on the site.
IN THE EVENT OF A DISPUTE WITH A CUSTOMER WHO IS A MERCHANT, AS DEFINED BY FRENCH LAW, EXCLUSIVE JURISDICTION IS GIVEN TO THE COURTS IN THE JURISDICTION WHERE ELVA IS LOCATED.
c) Amicable Settlement of Disputes
Except for provisions of public order, all disputes that may arise in connection with the execution of these general conditions may, before any legal action is taken, be submitted to the site editor for an amicable settlement. It is expressly recalled that requests for amicable settlement do not suspend the time limits open for bringing legal action.
If one of the clauses of the present general conditions were to be declared null and void by a court decision, this nullity would not carry the nullity of all the other clauses, which would continue to produce their effect.
The fact, for the parties, of not prevailing on a temporary or permanent basis of one or more clauses of the present general conditions, will not involve in any case renunciation to prevail itself of the remainder of the general conditions.
If a consumer wishes to cancel his order, he can use the form below.
Consumer Code art. L. 121-17
- Complete and sign the form
- use the address on the back
- send it at the latest on the fourteenth day from the day of receipt of the package or acceptance of the offer for contracts for the provision of services, if this period normally expires on a Saturday, Sunday or holiday, the first working day thereafter
I, the undersigned, declare to cancel the following order:
? Nature of the goods or service ordered: ........................................................
? Date of the order: ..........................................................
? Customer name : ............................................................
? Customer address : ............................................................
CUSTOMER'S SIGNATURE :